TGI provides a comprehensive range of customer services including real-time shipment tracking, logistics advice, customs / taxation / financial consultancy and customized logistics solutions. Our dedicated customer service team ensures seamless communication and exceptional service at every step of your logistics journey.

You can contact TGI’s customer service team via phone, email, or through our website’s contact form. Our team is available to assist you with any queries, concerns, or support you may need.

TGI's customer service provides support for shipment tracking, documentation checking, customs clearance, direct / indirect representation, issue resolution, and logistics consultancy. Our team is committed to offering prompt and effective solutions to strengthen your logistics operations.

TGI specialises in offering tailored logistics solutions to meet the unique needs of each client. Our team works closely with you to understand your requirements and develop customised strategies to optimise your supply chain and logistics operations.

Answer: TGI's customer service team supports multiple languages to cater to our diverse clientele. We strive to provide effective communication and support in your preferred language, enhancing the overall customer experience. Dutch, English, Mandarin as the main ones with some supportive lingo like Turkish, Moroccan, Shanghainese, Taiwanese etc..

TGI offers expert logistics consultancy to help businesses optimise their supply chains, reduce costs, and improve efficiency. Our consultants provide strategic advices, operational insights, and feasible recommendations tailored to your specific logistics needs.

You can provide feedback on TGI's services by contacting our customer service team via email, phone, or through our website's feedback form. We value your input and use it to continuously improve our services and customer experience.

TGI prioritises customer satisfaction by offering reliable services, timely support, real-time tracking, and tailor-made logistics solutions. Our commitment to excellence and proactive approach ensuring that we meet and exceed customer expectations.

TGI handles complaints or issues with shipments promptly and professionally. Our customer service team investigates the matter, provides regular updates, and works towards a swift resolution to ensure minimal disruption to your logistics operations. TGI management team and sales representative also contact our logistics customers and forwarding agents periodically to ensure that all comments are heard and acted accordingly.